Managed Support
Managed Support: updates and support
Free for your first 90 days, then $99 a month, or $199 with Pro. We host your Ownbox, update it, watch it and back it up, and you still own all of it.
What we do
We host your box, install every update, keep an eye on it and keep daily backups. When something needs a person, you get the people who built it.
What's included
- Hosting and upkeep of your box
- Every update to your foundation and your machines, installed for you
- Monitoring and daily backups
- Support from the people who built it
What you keep
Your data and your perpetual license to the software are yours either way. Managed changes who does the upkeep, not who owns it.
If you cancel
Cancel anytime. Your box keeps running for 30 days from the day we tell you Managed has ended. Taking it home to your own DigitalOcean account starts with a short setup call; otherwise we power it off and keep it safe for you.
How you get it
It's on every checkout with the first 90 days free. Nothing is charged for it in those 90 days, and you can cancel before they end.
What it costs
Every checkout includes the first 90 days free, then it's $99 a month, or $199 a month with Pro. Pro also includes priority support.
You can cancel yourself, in one click, from Managed on your Ownbox's dashboard.
After you cancel
- Nothing is charged in the first 90 days, so cancelling before they end costs nothing.
- Moving your Ownbox home takes a DigitalOcean account with a card on it. From then on the server is about $12 a month, paid to DigitalOcean.
- If you don't move it, we power it off and keep a copy safe until you claim it or ask us to delete it.
- Your data is yours either way, and everything on it exports in full.
What we can see
We don't log in to your Ownbox. Updates arrive signed and it installs them, and it sends us a health report, which is all we read. If we ever need to get in to fix something, we ask you first.